Ask Mr Carson

Put convenience at your guests’ fingertips.

From their room, guests can request services, report issues, or order food— all through the Ask Mr Carson App for a seamless, personalised stay. AI Assist understands multiple languages and intelligently routes guest requests to the right department, improving response times and overall satisfaction.

Gain a Competitive Edge

Use data-driven insights to make smarter decisions and stay ahead of the competition.

Scale with Confidence

Easily adapt and grow your systems as your business evolves.

Cut Costs, Maximise ROI

Reduce manual work and operational inefficiencies while increasing overall profitability.

Boost Efficiency

Automate repetitive tasks and streamline operations—so your team can focus on what really matters

Stay Ahead with Innovation

Leverage the latest technology trends to transform ideas into impactful solutions.

Enhance Customer Satisfaction

Deliver seamless, intuitive experiences that delight your customers every.

Whether you run a boutique hotel, a global resort chain, serviced apartments, hostel or vacation rentals, our powerful software suite—featuring OSS Hospitality, Commercial & Healthcare, AI Assist Guest App, Maintenance and I-Manage it—has you covered. Built to streamline operations, reduce downtime, and deliver real-time intelligence, OSS gives your team the tools to exceed expectations every day.

We partner with you to harness technology that:

Scales With Your Business

Flexible solutions that grow with you, whether managing a single property or a global portfolio.

Insight at Your Fingertips

Data-driven dashboards and real-time reporting give you full visibility into operations, helping you make smarter, faster decisions.

Boosts Operational Efficiency

Automate repetitive tasks and streamline workflows, freeing your team to focus on guest experience and strategic growth.

Delivers a Competitive Edge

Turn data into actionable insights that empower smarter decisions and long-term success.

Simplifies Complexity

Transform complicated processes into intuitive, automated workflows that anyone can use.

Optimises Resource Allocation

Leverage AI-driven tools to deploy staff and assets where they create the greatest impact.

Compliance You Can Trust

Built to meet UK and global compliance standards, keeping your operations safe, secure, and fully auditable

Our Philosophy

Software should be designed with people at its heart. We take a human-centred design approach, deeply understanding your users’ needs to build intuitive, scalable solutions that adapt and grow alongside your business.

Discover the
OSS ecosystem

A comprehensive suite of software solutions designed to streamline operations, optimise workflows, and enhance experiences across any type of industry.

OSS Commercial

Automated alerts, audit-ready reporting, and detailed analytics help minimise risks, reduce downtime, and improve staff productivity.

Simplify compliance, streamline asset tracking, and enhance operational efficiency across commercial and care environments.

OSS Hospitality

Streamline room turnover, optimise operations workflows, automate tasks, delight guests, monitor the room and users’ activity to maximise profitability.

OSS Biometric Reader

A secure access control solution that lets staff authenticate their identity using fingerprint recognition.

Supports multiple user profiles, stores encrypted biometric data and provides real-time access logs for auditing and reporting.

I-ManageIt

Unifies operations across multiple departments and sites, connects workflows, consolidates data, and delivers real-time analytics.

Managers gain visibility into performance metrics, whereabouts, payroll, timesheets, training material, and compliance records—all from a single platform.

AI Bedroom Inspection

Ensure flawless rooms with AI Bedroom Inspection.

A self-learning AI solution that monitors and assesses cleanliness, maintenance, and overall room readiness, helping maintain consistently high standards and operational efficiency.