From their room, guests can request services, report issues, or order food— all through the Ask Mr Carson App for a seamless, personalised stay. AI Assist understands multiple languages and intelligently routes guest requests to the right department, improving response times and overall satisfaction.
Use data-driven insights to make smarter decisions and stay ahead of the competition.
Easily adapt and grow your systems as your business evolves.
Reduce manual work and operational inefficiencies while increasing overall profitability.
Automate repetitive tasks and streamline operations—so your team can focus on what really matters
Leverage the latest technology trends to transform ideas into impactful solutions.
Deliver seamless, intuitive experiences that delight your customers every.
Whether you run a boutique hotel, a global resort chain, serviced apartments, hostel or vacation rentals, our powerful software suite—featuring OSS Hospitality, Commercial & Healthcare, AI Assist Guest App, Maintenance and I-Manage it—has you covered. Built to streamline operations, reduce downtime, and deliver real-time intelligence, OSS gives your team the tools to exceed expectations every day.
Scales With Your Business
Flexible solutions that grow with you, whether managing a single property or a global portfolio.
Insight at Your Fingertips
Data-driven dashboards and real-time reporting give you full visibility into operations, helping you make smarter, faster decisions.
Boosts Operational Efficiency
Automate repetitive tasks and streamline workflows, freeing your team to focus on guest experience and strategic growth.
Delivers a Competitive Edge
Turn data into actionable insights that empower smarter decisions and long-term success.
Simplifies Complexity
Transform complicated processes into intuitive, automated workflows that anyone can use.
Optimises Resource Allocation
Leverage AI-driven tools to deploy staff and assets where they create the greatest impact.
Compliance You Can Trust
Built to meet UK and global compliance standards, keeping your operations safe, secure, and fully auditable
Software should be designed with people at its heart. We take a human-centred design approach, deeply understanding your users’ needs to build intuitive, scalable solutions that adapt and grow alongside your business.
A comprehensive suite of software solutions designed to streamline operations, optimise workflows, and enhance experiences across any type of industry.
Automated alerts, audit-ready reporting, and detailed analytics help minimise risks, reduce downtime, and improve staff productivity.
Streamline room turnover, optimise operations workflows, automate tasks, delight guests, monitor the room and users’ activity to maximise profitability.
Supports multiple user profiles, stores encrypted biometric data and provides real-time access logs for auditing and reporting.
Managers gain visibility into performance metrics, whereabouts, payroll, timesheets, training material, and compliance records—all from a single platform.
A self-learning AI solution that monitors and assesses cleanliness, maintenance, and overall room readiness, helping maintain consistently high standards and operational efficiency.
Equipment and Facilities
Minimising Downtime
Cutting
Costs
Guest Name: OSS System
Room Number: 101
Seamless Integration
Connect effortlessly with existing PMS systems like Opera, Rezlynx, Mews, Apalleo, Apex, and Amadeus, ensuring smooth workflows across your organisation.
Reporting & Analytics
Filter reports by area, task, staff, completion, and time.
